:ermm: I just bought 1-click DVD software made by LG Inovations on thei sites recommendation. I downloaded it, tried it, and it didn\'t work. In fact it refused to see the DVD disk in the drive! I uninstalled it and then reinstalled it to try again. Same thing happened. I have communicated with the company since Apr.12 and I asked them to refund the money because it didn\'t work. I uninstalled for good and sent them all the codes etc. to show my good intentions.
They have not responded! They keep making suggestions for fixes which do not work!
Pay pal cannot help because it was downloaded!

WARNING! Do not buy for that company! Do not ever by downloaded software via Paypal! Only use trail software untill you are sure it works.

Tell your friends. If the company ever does pay me back I will post that fact.

merandhi

At the top of this website there are two links. One says DVD Copy Software and the other says Free software downloads.

I clicked on DVD Copy Software and it took me to a site that said they reviewed the top DVD writing software and this company 1-click is the first one that pops up at the top.

I see now that it must be only advertising, but I thought that this was your own review site and that the software beingrecommended was being recommended by you.

Still, the company has not offered me my money back. They keep trying to get me to download again or use new software. Obviously I am not happy with this approach.

Maybe we just warn people that those links are just paid advertising and you accept no responsibility for any claims made at those sites.

meroz/merandhi

Hi, I\'ve just joined though I\'m far from a newbie if people recognise the name

I just saw this post and reckon it\'s a bit unfair :unsure:. I\'m pretty sure you can use it a few times before also in the trial version so you could have checked to see if it worked before you bought it. If you had known this then you would have seen that it wouldn\'t find the drive . That\'s why it pays to do a bit of research before commiting to purchasing and I always reommend this as the internet can be a cruel place if you don\'t

I\'ve nothing to do with 1Click but I do know they have a forum and I highly doubt it\'s as bad as this thread seems to make out. If it was a rip off I\'m sure you would see it a lot more often due to the amount of users it has

saying that as you will probably be a bit sick so what exactly was your problem anyway?. What\'s your info such as the Drive, DVD, operating system etc. Have you ripped the DVD or are you trying to read it direct. If you are reading it direct are you using something like DVD43 or AnyDVD?. Sometimes it\'s guys like us that know how to fix things and not the software developers themselves  :laugh:  

it\'s always best to hunt down an official forum if you can. Here is a link to the forum which I found in the Contact page and maybe some of those guys there will help you out

http://www.dvdrextreme.com/vb/

it\'s a shame it was a costly lesson and I was willing to try to help you out as I hate to see people paying for software they don\'t use because it won\'t work for them. I do this as I know of a few people around my local area/work that have also learnt the hard way . It\'s good to see you are pleased with DVDShrink though but it still doesn\'t get you your money back. With online purchases, you will find very few developers willing to refund as it\'s virtually impossible to guarantee it still won\'t be used. That\'s also one reason why Paypal don\'t refund

I used to sell DVDStripper which didn\'t work for a minority of people and one person complained to Paypal as it didn\'t work. Paypal then sent me a very unfriendly email just because 1 person couldn\'t get it to work! :angry:. Only 2 people ever asked for refunds and both got them and 1 actually bought the software again once it worked for them

I\'m not disagreeing with you as you are well within your rights. I don\'t see how it will affect larger companies as downloaded software has very little cost to get to the customer :unsure:. I guess I\'m just saying most (if not all software) will ever work on every system in the world. It\'s just some have more issues than others. The difference is that usually the Operating System setup that is to blame. I know this as I\'m forever fixing people\'s computers that don\'t work for some reason and very rarely it\'s a bug to blame. With you saying that it could not see your drive rings a bell as DVDStripper had the same problem for a few people. Is that the problem that stopped you using the software?

the same goes for hardware also I guess even if you can take it back to the shop. If you buy something that doesn\'t work on your system is it faulty even though it works on 99% of other systems? I know this as I bought a motherboard and found out that the graphics card I had was imcompatiable after I tried to install it. It took me 30 minutes of moaning before I got a refund, probably just to get me out of the shop

the difference with me I guess, is that if something doesn\'t work I ver rarely blame the item unless I know I\'m in the majority and not the minority . I would keep at them for my money back as they shouldn\'t be faceless and accept the fact it just won\'t work for some  

Final word on this: The company is not responding to my e-mails at all and have blocked my address.
Paypal has no set up for making restitution in any case of downloaded software but they have said they will look into their continued business with this company. Mine was not the first complaint.

Lastly, Paypal customer service offered me a $25 courtesy contribution back on my account because of the situation. Note that with paypal, they will take any payment from your bank account unless you indicate on the payment form, before you click \"continue\" that you want it on a credit card. If you update your credit card info, log out of any payment window and start all over again or, like me, you will have the money taken from your bank. A credit card company will at least cause an investigation that involves a charge back to the company untlii the matter is resolved.

meroz/merandhi :  :S