I paid with paypal for Fairuse Pro with paypal and haven't received any info about downloading the updated version.  Also, the email address fairuse@fairusewizard.com doesn't accept my email or it doesn't exist.

I would appreciate quick response or I will have to cancel my credit card because I'm not sure if this is a legit company.

Hi,

its not really a company, but yes there is a legitimate bussiness that is owned by ump. You should receive download information shortly, make sure you check your spam folder as well.

Also, there is no need to cancel your credit card, you are paying via PayPal (eBay company) so even if it was a scam the person you send the money too doesn't now your CC info.

Also, I checked my spam folder and there's nothing there.  I paid 19.99 via payall (or at least I thought it was paypal...it might have been a phish site) and have received no response.   

Hey..I have no choice but to protect myself and the facts here don't look good.

I've patiently waited for a response.  I am done waiting.  I will now contact Paypal and let them take care of it.  Obviously, whoever is operating this business doesn't care about their standing with paypal.

Well..I think I finally figured it out.  I'm supposed to steal the program over the internet.  Damn..how can I be so dumb?

Well..I paid anyway...so thanks...and I feel better knowing I didn't accidentaly give my cc info to a phish site....my apologies anyway.

Please look at the situation from my side.  I emailed the address on my paypal receipt the next evening after paying the day before and it was rejected.  I was told I would be contacted within 24 hours when I paid.  My email address was known so he could have contacted me regardless.  He could simply go somewhere else and send me a message.

My biggest fear was that I had accidentally responded to a phish site instead of paypal.  They can be awfully convincing.  I don't know anything about the seller.

I realize now that what I experienced wasn't a deliberate attempt to deceive.  It was simply poor customer service. 

If you would look at it from the customers' side, you would see that getting no response whatsover does lead one to worry, especially in this day and age of internet fraud.

My apologies for posting so much, but I was very upset because I am so careful and I was nervous that my credit card numbers might had gotten into the wrong hands. 

Again, I am sorry for freaking out like that.  If you were in my shoes, no response whatsover and the email address being bad in the paypal receipt was HIGHLY suspicious.

(not to mention it just pissed me off he took my money and didn't contact me)

I am done.  As my kid would say, "it's all good".  If I'm sent a download link, that is fine.  If not that's fine too.

The problem is NOT "real" or "fake" company.
The question is trust it or not.
Paypal is no good for software purchase for sure. Told me the same "sorry, no help here!!!" .
But as everything got right in the end it's useful to let people know. Why not a "don't worry you'll get it anyway" FAQ answer on FU site ?
 
 

I'm who posted this question.  I heard about Fairuse, was told it was a good program (I've since found out that is an understatement...it's a great program), but I've had to use a pirated copy

I paid 19.99 via paypal for the Full version and never heard from anyone.

Still haven't.  Would appreciate having the most current version.  (or I should say receiving what I paid for)